Once we receive your order, your provided contact information will get a text or email directly from your design specialist to work directly with you to create a product you're sure to love.

Once your product has been created, you can locate it through the following methods:

1. Using the Search Function:
   Utilize the search icon located at the top of the dropdown menu. Simply input the product name or relevant details to quickly find the desired item.
2. Navigating via Hyperlink:
   Access the "Product Reorder" hyperlink at the top of the page to directly locate and manage your product.

Should you require further assistance, please don’t hesitate to reach out.

For additional support, you can reach out to us through the following methods:

1. Online Chat:
   Click on the blue chat bubble located at the bottom left corner of the screen to connect with our support team in real-time.
2. Email Support:
   Send your inquiries to support@aknitz.com, and our team will respond promptly.

We’re here to assist you with any questions or concerns!

To initiate a return, please follow these steps:

1. Navigate to the Returns Section:
   Scroll to the bottom of the page and click on the "Returns" hyperlink.
2. Log In to Your Account:
   You will be prompted to log into your account via Shop. Use the same email and phone number that were used when placing your order.

If you encounter any issues during this process, feel free to contact our support team for assistance.

To check the status of your order, you have two convenient options:

1. Log Into Your Account:
   Access your account and select the desired order to view its details, including the current status.
2. Check Your Email:
   Review the confirmation email for shipping and tracking links that provide real-time updates on your order's progress.

If you need further assistance, our support team is happy to help.

To place an order and begin creating your custom product, follow these steps:

1. Add Your Desired Product to the Cart:
   Select the product you want, specify the desired quantity, and add it to your cart.
2. Submit Your Details:
   Provide your contact, shipping, and payment information during checkout.
3. Collaborate with an Advisor:
   Within 3 days, an advisor will reach out to you to collaborate and finalize your product design in real time.

If you have any questions during the process, our support team is here to assist you!