Frequently Asked Questions

How long does the shipping process take?

Shipping typically takes 7-10 business days but could be delayed due to the order size. If you still have not received your shipment information email within 15 days, please email us at

How do I redeem gift cards online?

Once you have clicked on your cart, hit the option that says "checkout" you will then be prompted to enter your gift card or promo code.

What Is AKNITZ? [aye-nitz]

aknitz is a fully online store. aknitz was founded in summer of 2022 as a retail store, but soon later formed to be a clothing brand. we partner with creators and company's to create high end apparel for all.

When can I expect a live agent / email response?

Please email us with your phone number, email and a detailed statement of what you are looking for. You should receive a response within 3 business days. Listed below are our daily hours

*Monday-Friday 4-8

*Saturday-Sunday 7-8

Where can I find your TOS? (Terms Of Service)

  • Refund policy:
  • Privacy policy:
  • Terms of service:
  • Shipping and returns:

How can I contact you? | (516)-806-0783 | 24/7

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